Politique de confidentialité

Our store ships internationally to supported destinations worldwide.

Order Processing

Orders are normally processed within 1 to 3 business days after successful payment confirmation.

Business days do not include weekends or applicable public holidays.

During periods of exceptionally high demand, promotional campaigns, product launches, or other exceptional circumstances, processing may take longer.

Estimated Delivery Time

After processing and shipment, the estimated delivery time is generally 15 to 18 days, depending on the destination.

The stated timeframes are estimates and not guaranteed delivery dates.

International shipments may be affected by customs processing, local carrier operations, weather conditions, holidays, transportation disruptions, remote destinations, and other circumstances beyond our reasonable control.

Tracking

When tracking is available, the customer will receive tracking information after the order has been shipped.

Tracking information may not be updated immediately after shipment.

Carriers may require additional time to scan, register, or update the shipment in their systems.

Therefore, a temporary absence of tracking updates does not necessarily mean that the shipment has been lost or that it has not been shipped.

Separate Shipments

Products, accessories, or promotional items belonging to the same order may occasionally be shipped separately and may therefore arrive at different times.

Shipping Address

The customer is responsible for ensuring that their name, address, postal code, and other delivery information are correct and complete.

If an error is identified, the customer must contact us immediately.

We cannot guarantee changes after order processing has begun.

Additional costs caused by an incorrect or incomplete address, refusal of delivery, or failure to collect the shipment shall be the customer's responsibility.

Customs and Import Requirements

International orders may be subject to customs procedures, import restrictions, taxes, duties, or other requirements established by the destination country.

Where applicable, these costs may be the responsibility of the recipient.

Delivery Issues

If tracking indicates an issue with delivery, the customer must contact our support team so that we can review the shipping information and, where appropriate, work with the carrier or fulfillment partner responsible for the shipment.

Delays

In the event of a delay, simply contact our support team, and all available information regarding the shipment will be provided.